PRIVACY POLICY
Last updated March 14, 2026
This Privacy Notice for VeloVault LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Download and use our mobile application (Bullion Buddy), or any other application of ours that links to this Privacy Notice
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@bullionbuddy.app.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice. Use our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We process certain sensitive personal information solely for identity verification purposes (government-issued ID images and biometric selfie data). This data is processed by our third-party provider, Persona (WithPersona, Inc.), and is not stored on our servers. We receive only a verification status result. Learn more in Identity Verification below.
Do we collect any information from third parties? We receive a verification status result (approved/declined/needs_review) from Persona (WithPersona, Inc.) after you complete identity verification. We do not receive or store your ID images or biometric data.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. Learn more about how we process your information.
How do we keep your information safe? We have organizational and technical processes in place to protect your personal information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by visiting https://bullionbuddy.app/#contact, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect may include: names, email addresses, usernames, contact or authentication data, phone numbers.
Sensitive Information. When you choose to verify your identity to sell on BullionBuddy, you will be directed to our third-party provider, Persona (WithPersona, Inc.), where you will submit government-issued ID document images and a biometric selfie for liveness detection. This sensitive data is processed and stored by Persona under Persona's Privacy Policy. BullionBuddy receives only a verification status result and does not store your ID images or biometric data on our servers. Identity verification is required only to post listings; buyers may use the Service without verification.
Social Media Login Data. We may provide you with the option to register using your existing social media account details. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section HOW DO WE HANDLE YOUR SOCIAL LOGINS? below.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Geolocation Information. We may request access or permission to track location-based information from your mobile device to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
- Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, browser type and version, and Internet Protocol (IP) address.
- Push Notification Tokens. If you grant permission, we collect a push notification token (also called a device token or FCM registration token) generated by Firebase Cloud Messaging. This token is used solely to deliver push notifications to your device, such as new message alerts, listing activity notifications, and spot price alerts. You may revoke push notification permission at any time through your device's operating system settings. Revoking permission does not affect your ability to use the Service.
- Advertising Identifiers. We may collect your device's advertising identifier (such as Apple's IDFA or Google's Advertising ID/GAID) in connection with our use of Google AdMob to serve advertisements. You may limit ad tracking or reset your advertising identifier at any time through your device's privacy settings. On iOS, you can manage this via Settings → Privacy & Security → Tracking.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. Like many businesses, we also collect information through cookies and similar technologies.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, including:
- To facilitate account creation and authentication and otherwise manage user accounts.
- To deliver and facilitate delivery of services to the user.
- To respond to user inquiries/offer support to users.
- To send administrative information to you.
- To send push notifications to your device (with your permission) about messages, listing activity, and other account events via Firebase Cloud Messaging.
- To fulfill and manage your orders.
- To enable user-to-user communications.
- To send you marketing and promotional communications (in accordance with your marketing preferences; you can opt out at any time).
- To deliver targeted advertising to you.
- To protect our Services (fraud monitoring and prevention).
- To evaluate and improve our Services, products, marketing, and your experience.
- To comply with our legal obligations.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. The third parties we may share personal information with include:
- Allow Users to Connect to Their Third-Party Accounts: Google account and Apple account
- Cloud Computing Services: Google Cloud Platform
- Data Backup and Security: Google Cloud
- Functionality and Infrastructure Optimization: Cloud Firestore, Cloud Storage for Firebase, Firebase Hosting, Firebase Cloud Messaging, and Google Cloud Functions
- In-App Advertising: Google AdMob (advertising identifier/IDFA may be used; see Advertising Identifiers above)
- Invoice and Billing: RevenueCat (subscription management); in-app purchases are processed by Apple App Store or Google Play Store
- Push Notifications: Firebase Cloud Messaging (Google LLC)
- Identity Verification: Persona (WithPersona, Inc.) — processes government ID and biometric selfie data to verify seller identity. See Persona's Privacy Policy.
- User Account Registration and Authentication: Firebase Authentication (Google LLC) — supports email/password, Google Sign-In, and Apple Sign-In
- Web and Mobile Analytics: Google Analytics for Firebase and Firebase Crashlytics
- Website Hosting: Netlify
- Website Performance Monitoring: Firebase Performance Monitoring and Firebase Crash Reporting
We also may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Other Users. When you share personal information or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services.
4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us. We do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. Any data collected by third parties is not covered by this Privacy Notice.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Google or Apple account). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary but will often include your name, email address, and profile picture. We will use the information we receive only for the purposes described in this Privacy Notice. We are not responsible for other uses of your personal information by your third-party social media provider.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at support@bullionbuddy.app.
10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the contact details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.
Your Rights
You have rights under certain US state data protection laws, including:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data for targeted advertising, sale, or profiling
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@bullionbuddy.app. If your appeal is denied, you may submit a complaint to your state attorney general.
13. IDENTITY VERIFICATION
In Short: Sellers must verify their identity via Persona. We receive only a status result — your ID and biometric data stay with Persona.
To post listings on BullionBuddy, users must complete identity verification through our third-party provider, Persona (WithPersona, Inc., withpersona.com). During this process, Persona collects and processes your government-issued ID document and a biometric selfie for liveness detection directly on their platform.
- What BullionBuddy receives: Only a verification status (approved, declined, or needs review). We store this status on your account in Firebase Firestore.
- What BullionBuddy does NOT receive or store: Your ID document images, biometric data, or any raw verification data. These remain with Persona.
- Persona's data practices: Governed by Persona's Privacy Policy. Persona is SOC 2 Type II certified.
- Law enforcement disclosure: Verification records held by Persona may be disclosed to law enforcement if required by law or in response to a verified report of criminal activity.
- Who must verify: Only users who wish to post listings. Buyers may browse and message without verification.
If you have questions about the identity verification process or wish to request deletion of your verification data held by Persona, please contact support@bullionbuddy.app and we will assist in coordinating with Persona.
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
VeloVault LLC
2501 CHATHAM RD STE N
SPRINGFIELD, IL 62704
United States
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please visit: https://bullionbuddy.app/#contact.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.